Refund Policy

Paid chapters on The Found Good are digital content, delivered instantly: as soon as your payment succeeds, the chapters are unlocked on your account. Because of that, our refund rules are simple and listed below.

When we refund

We will refund you in full if: you were charged twice for the same purchase; you were charged but the content did not unlock and we cannot fix it promptly; or a technical problem on our side prevents you from reading what you paid for and we cannot resolve it.

If you purchased by accident and have not yet read the unlocked chapters, contact us within 48 hours of the purchase and we will refund it.

When we do not refund

We do not offer refunds for content you have already read, or for change of mind after reading, except where a refund is required by applicable law. Nothing in this policy limits any non-waivable statutory rights you may have.

How to request a refund

Email hello@thefoundgood.com from the email address on your account, with the date of the purchase and the story or chapters involved. We usually reply within 2 business days. Approved refunds are issued by our payment processor to your original payment method; depending on your bank, it may take 5–10 business days to appear.

A note on chargebacks

If something went wrong, please contact us before opening a dispute with your bank — almost every problem is faster to fix by email, and we honor every case covered by this policy.